We are committed to providing a high-quality legal service to all our clients. If, however, you are dissatisfied with the service you received at any stage of your matter you should inform us immediately do that we can do our best to resolve the problem.
If you are concerned about our behavior such as dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic you can raise your concerns with the Solicitors Regulation Authority.
Our firm does operate a Complaints Handling Procedure, which is dealt with by Mr KivancYuvanc, Complaints Manager (the ‘Complaints Manager’).When something goes wrong, we need you to tell us about it. This will help us to improve our services and standards.
If at any time you are dissatisfied then you should in the first instance discuss the matter with the relevant caseworker and/or department supervisor acting for you, where applicable. We will do our best to resolve any issues at this stage.
If you are then still unhappy, please contact the Complaints Manager who will be happy to deal with your complaint. Our full Complaints Handling Procedure can be read here. If you are still unhappy then you should note that the Solicitors Regulation Authority has delegated all of its complaints handling function to the Legal Ombudsman whom can be contacted:
By calling the Legal Ombudsman helpline on 0300 5550333 or contact the Legal Ombudsman at firstname.lastname@example.org